Client Relationships Management

[DonPeterson Sdn Bhd]

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CLIENT RELATIONSHIPS MANAGEMENT
By Marie RenC)e Ouellet,
20 - 21 April 2011, Equatorial Hotel, Kuala Lumpur

This programme provides you with an understanding of recognized best
practice in the area of developing client relationships and
opportunity to identify how these best practices may be best applied
to your organizationbs context and culture. It also offers you the
opportunity to develop related skills, through facilitation,
interactive discussions and small-group activities.

Workshop Objectives:

At the end of the workshop, you will be able to:

Benefits -INSTANT ACCOMPLISHMENTS

b" Acquiring a better understanding of the clientbs culture and
behaviours required to efficiently manage the relationship

b" Appreciating the importance of building and nurturing
relationships with others

b" Obtaining tools to identify strategic clients, their needs and
desired outcomes

b" Interacting effectively and ethically with clients and their
organization

b" Developing key leadership and role model behaviours

b" Fostering and supporting a more productive organization

Marie-RenC)e Ouellet brings to RSVPbs consulting curriculum more
than 20 years of experience in Leadership Development, Customer
Service, Cultural Awareness, Business Etiquette and Talent
Development. She has extensive experience in the Middle-East, Asia,
Europe and North America.

In addition to her degree in Economics, she is a certified NLP Coach
in the UK and holds a Train-the-Trainer certification from the
American Association of Business Etiquette in the United States.

Do contact us for further inquires at the number below or email us at
***@donpeterson.com.my <mailto:***@donpeterson.com.my>

closing date for registration 12/4/2011
Donpeterson Center of Excellence

1005, Block B, Level 10

Phileo Damansara 1, Jalan 16/11,

off Jalan Damansara,

46350 Petaling Jaya

Selangor Darul Ehsan, Malaysia.

Tel

Fax
:

:
03-8024 5864

03-8024 5863



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